SAP Crystal Reports Review

Third party add-on needed for maps and gauges but straightforward setup


What is most valuable?

Pixel perfect static reporting.

What needs improvement?

Bought and sold many times and newer product releases do not seem to offer much improvement. Maps and gauges are pretty much worthless and you need to buy a third party add-on.

For how long have I used the solution?

17 years

What was my experience with deployment of the solution?

None encountered.

What do I think about the stability of the solution?

Early versions use to be very prone to crashing. Much better in the 2013 version

What do I think about the scalability of the solution?

None encountered.

How are customer service and technical support?

Customer Service:

You try not to contact SAP, just Google search for answers to your problems.

Technical Support:

You try not to contact SAP, just Google search for answers to your problems.

Which solution did I use previously and why did I switch?

Back in the days (90s), Quick Reports that came with Delphi. Crystal Reports had more functionality hence the switch.

How was the initial setup?

Straightforward set-up.

What about the implementation team?

In-house implementation.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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