SAP Crystal Reports Review

Creating custom reports is easy but you can't retain parameter lists when upgrading

What is most valuable?

  • Ease of creating custom reports
  • Being able to edit in design view without having to refresh the data
  • Ease of linking tables
  • Ability to create union queries

How has it helped my organization?

We use the product to run weekly update reports to show managers how many hours have been billed to specific grants. The reports include formulas to flag if we are behind on billing out the grant or have overspent. We also run reports to see what type of legal issues clients are contacting us about and reports on time slips that managers use when creating work plans and goals.

What needs improvement?

Retain parameter lists when upgrading

For how long have I used the solution?

Ten years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

We previously used Microsoft Access.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

I'm not sure. We are a non-profit, so we were eligible to purchase the product from TechSoup at a significant discount.

What other advice do I have?

I don't really have any advice since we didn't test any other reporting software. I like Crystal Reports. I think it's very easy to use and there are numerous forums I can look to when I need help.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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