SAP Crystal Reports Review

The most valuable features for us are its ability to provide reports on what's going on in the database and to schedule reports for end users.

It's made data more accessible to our end users in a couple of ways. First, with the ability to schedule reports, end users no longer need to run reports on demand. They're run and made available at pre-scheduled times. Second, the data is readily available to end users, as opposed to having to run queries for them.

I'd like an easier way for end users or an AD group to subscribe to reports that can be received as attachments to emails.

I've been using it for twenty years.

The configuration is cumbersome and not really clear. It would be nicer for it to be easier to configure across multiple servers.

There have been no issues with the stability.

We have had no issues scaling it.

Customer support is spotty at best, and when they do get involved it has to be according to the support person's schedule. They contact you and if you are busy, it is hard for them to understand that as a customer you would like pre-notification and the ability to set some time aside.

We have always used Crystal Reports. We have enhanced our reporting by using Tableau as well for dashboards.

The initial setup is complex. They need to have clearer instructions on how to configure servers for the best performance.

We did an in-house upgrade of two systems into one. There was no vendor support onsite.

Test your installation prior to upgrading to a production environment.