SAP Crystal Reports Review

It's made data more accessible to our end users in a couple of ways.

What is most valuable?

The most valuable features for us are its ability to provide reports on what's going on in the database and to schedule reports for end users.

How has it helped my organization?

It's made data more accessible to our end users in a couple of ways. First, with the ability to schedule reports, end users no longer need to run reports on demand. They're run and made available at pre-scheduled times. Second, the data is readily available to end users, as opposed to having to run queries for them.

What needs improvement?

I'd like an easier way for end users or an AD group to subscribe to reports that can be received as attachments to emails.

For how long have I used the solution?

I've been using it for twenty years.

What was my experience with deployment of the solution?

The configuration is cumbersome and not really clear. It would be nicer for it to be easier to configure across multiple servers.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

We have had no issues scaling it.

How are customer service and technical support?

Customer support is spotty at best, and when they do get involved it has to be according to the support person's schedule. They contact you and if you are busy, it is hard for them to understand that as a customer you would like pre-notification and the ability to set some time aside.

Which solution did I use previously and why did I switch?

We have always used Crystal Reports. We have enhanced our reporting by using Tableau as well for dashboards.

How was the initial setup?

The initial setup is complex. They need to have clearer instructions on how to configure servers for the best performance.

What about the implementation team?

We did an in-house upgrade of two systems into one. There was no vendor support onsite.

What other advice do I have?

Test your installation prior to upgrading to a production environment.

Which version of this solution are you currently using? running on BOE 4.1 SP2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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