SAP Crystal Reports Review

Users at our company have learned to write their own reports.


Valuable Features

  • You can write very complex formulas
  • Field conditional formatting
  • Subreports
  • Specific formatting for report sections (headers, footers, etc.)
  • Crosstab reports
  • Coders can write their own custom SQL statement

Improvements to My Organization

Users have learned to write their own reports, reducing the load on our IT department.

Room for Improvement

  • Easier to use crosstab interface so beginners create reports faster
  • Allow for customization of crosstab row/column labels
  • Installation takes more than 15 minutes on our workstations

Use of Solution

I've been using it for seven years.

Deployment Issues

There have been no issues with the deployment.

Stability Issues

There have been no issues with the stability.

Scalability Issues

We have had no issues scaling it for our needs.

Customer Service and Technical Support

I have never contacted tech support for help.

Previous Solutions

This product was recommended by our banking system vendor.

Initial Setup

The setup is pretty straightforward. You can install all options to make it easier.

Implementation Team

We installed it using our IT team. I would recommend scripting for a large deployment because it takes about 15 minutes per workstation to install.

Pricing, Setup Cost and Licensing

Saberlogic Logicity provides free Crystal Viewer software. Users who only need to run reports can use this free of charge, so you can save on license costs.

Other Advice

  • Document views or report models to make it easy for users to choose their data sources.
  • Point novice users to the crosstab report. It is fairly easy to use.
  • For moderate to heavy users, you should send them for training.
  • Users with programming or scripting skills can create really complex reports.
  • Saberlogic Logicity provides free Crystal Viewer software. Users who only need to run reports can use this free of charge, so you can save license costs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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