SAP Crystal Reports Review

It allows the organization to share information/data with their customers. I feel an improvement would be allowing users to change the font on translated fields.


What is most valuable?

One valuable feature is the ability to integrate seamlessly with the Business Objects Enterprise Software solution.

How has it helped my organization?

It allows the organization to share information/data with their customers so that they can make decisions based off of actual data.

What needs improvement?

I feel an improvement would be allowing users to change the font on translated fields. I remember having to work around this by overlaying fields with a formula because formatting was not available in the translation management tool.

For how long have I used the solution?

I have been using Crystal Reports software for over 10 years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We have had no issues with the stability.

What do I think about the scalability of the solution?

The team did have questions on stability/scalability practices for the Business Objects Enterprise Software solution. SAP has provided documentation and is working with us on this.

How is customer service and technical support?

7/10

How was the initial setup?

It was pretty straightforward in terms of setup. It contains the basic setup for data sources. It has a good amount of options which makes the software flexible.

What about the implementation team?

We implemented it with an in-house team and were lucky to have certified individuals involved with the project so they were familiar with all aspects and features of the products.

Which other solutions did I evaluate?

The organization has evaluated other products, but felt that this is a more mature reporting platform solution. It met many of our needs.

What other advice do I have?

The only advice I can give is to just make sure that you are very familiar with the products and the services that they offer. Ensure there is someone involved who is familiar with the product and its features for the implementation of the SAP Business Objects Enterprise Software solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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