SAP Crystal Reports Review

Versatility between platforms is a nice feature.

What is most valuable?

Versatility between platforms.

How has it helped my organization?

It is a pillar of our product to provide embedded reports so I would say it has been an essential part of our system.

What needs improvement?

They need to offer better support to clients and have a better knowledge base.

For how long have I used the solution?

I've been using it for 12 years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We've experienced no issues with performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How is customer service and technical support?

Terrible, if it wasn’t for the Google community there would not be any support at all.

How was the initial setup?

It was already part of Visual Studio. Later on we bought the developer edition and the installation was very simple.

What about the implementation team?

We used both and try to always work with someone of infrastructure because there is a tendency to have problems with permissions on the latest Windows Server OS.

Which other solutions did I evaluate?

It came embedded with Visual Studio. Now there is SSRS.

What other advice do I have?

Be aware that SAP Crystal Reports support is practically none existent so be aware that you will need to gather information from other sources.

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: We're business partners
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