SAP Customer Data Cloud Review

Enables us to sell products which creates significant revenue but their disaster recovery needs improvement


What is most valuable?

The Registration/Login Management and Single Sign On tools are extremely valuable for us. They have allowed us to migrate a very complex portion of our architecture to a SaaS service that requires minimal maintenance.

How has it helped my organization?

We can now invest more of our resources into our core business instead of into user management.

What needs improvement?

I would like to see Gigya implement additional disaster recovery systems.

For how long have I used the solution?

I've used Gigya's RaaS and Social Tools for one year.

What was my experience with deployment of the solution?

No, our deployment went extremely smoothly.

What do I think about the stability of the solution?

We have experienced one stability issue. It affected roughly 25% of our users and was resolved quickly.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

We used an in-house system. We migrated to reduce the complexity in our systems.

How was the initial setup?

It was fairly straightforward. It involved transporting and moving a very large quantity of data which was the most complex part of the setup.

What about the implementation team?

We implemented in-house.

What was our ROI?

In our first year using the product we were able to save over double the cost of the product in vendor and maintenance fees. Gigya enables us to sell products which creates significant revenue.

What's my experience with pricing, setup cost, and licensing?

Setup cost is approximately 300 man hours (Development, Quality Assurance, and Project Management) and approximately $10,000 in hard costs. After this, the product has minimal ongoing maintenance costs.

Which other solutions did I evaluate?

We underwent an extensive request for proposal, including the other primary Identity Management vendor on the market.

What other advice do I have?

Do not under estimate the time and complexity involved in migrating your current users to the new solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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