SAP Data Services Review

The initial setup was straightforward and complex projects are in the pipeline.

For how long have I used the solution?

I am Microstrategy BI developer with 6 years experience and with 1 year experience on SAP Data Services.

How are customer service and technical support?

Out of 5, I would give SAP Data Services technical support a 4.5. The technical support from SAP was quick and technically very clear. The way the issues are being reviewed and the response we receive are great.

Which solution did I use previously and why did I switch?

The first ETL tool being implemented is SAP Data Services and it was implemented during 2008.

What about the implementation team?

The product was implemented by a third party consulting company. The implementation was good from a technical perspective, but there were few flaws in the business logic which the third party consulting team should have gained from the in-house business analysts.

Which other solutions did I evaluate?

Since I recently joined a year ago, I am not sure whether any other tool was evaluated along with this ETL tool.

What other advice do I have?

I would advise implementing SAP Data services using a Unix platform rather than a windows platform.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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