SAP Data Services Review

Ensure you invest in training early. You need someone with prior experience on your team – if not, use consultants.


Valuable Features

SAP ERP and Salesforce.com integration.

Improvements to My Organization

We now have a single ETL tool for all data integration.

Room for Improvement

Technical Support; platform and database version support.

Use of Solution

Three and a half years.

Deployment Issues

No.

Stability Issues

Yes, with some of the SAP extractors.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Fair.

Technical Support:

Not good enough.

Previous Solutions

Yes. We previously used Microsoft SSIS, but found this a poor solution for our environment. It lacked strong integration with SAP or Salesforce and had extremely limited support for web services.

Initial Setup

Initial setup was fairly simple.

Implementation Team

In-house.

ROI

Estimate this saves us 2 headcount.

Other Solutions Considered

Only Microsoft.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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