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SAP Data Services Review

Matching Transforms are quite complex but Connectivity with SAP is a valuable feature.

What is most valuable?

Connectivity with SAP and low impact on SAP environments. Also overall stability of the product.

How has it helped my organization?

Kellogg (the company I work for) used this product for data migration into the new SAP environment that we have established for North America. We also used the tool during the Pringles acquisition.

What needs improvement?

Matching Transforms are quite complex.

For how long have I used the solution?

5 years.

What was my experience with deployment of the solution?

No issues that would impact our timelines.

What do I think about the stability of the solution?

Data Services is extremely stable and stability information steward is considerably higher in version 4.2 than it was at the initial version 4.0.

What do I think about the scalability of the solution?

Easy to scale horizontally or vertically.

How are customer service and technical support?

Customer Service:

Satisfied.

Technical Support:

Needs improvement as far as responsiveness.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

I was not directly involved at the initial setup.

What about the implementation team?

I heard Kellogg used a combination of SAP and Accenture for the initial setup.

What was our ROI?

Data Quality has an indirect ROI and we have not derived a fixed number.

What's my experience with pricing, setup cost, and licensing?

Since I was not involved with the initial setup I am not able to answer a question about the start-up cost. As far as day-to-day cost, it is minimal (1/4 FTE) due to its stability.