SAP ERP Review

Feature-rich, quite stable, and excels at finance management


What is our primary use case?

We used SAP ERP for a variety of business processes including finance, sales, credit, distribution, and more.

What is most valuable?

The most valuable feature is the finance management. However, there are many good features.

What needs improvement?

Standardization and customization need to be improved.

Technical support is an area that is in need of improvement.

For how long have I used the solution?

This product has been used by the company for about 12 years.

What do I think about the stability of the solution?

The stability is quite high and we used it on a daily basis.

What do I think about the scalability of the solution?

This product is very scalable and easy to expand.

We have approximately 40,000 users.

How are customer service and technical support?

I have been in touch with technical support and I think that it can be improved. It's quite inefficient.

Which solution did I use previously and why did I switch?

We did not use another ERP solution prior to SAP.

How was the initial setup?

The initial setup is complex. One of the main difficulties is that there are a lot of processes and you need to integrate all of your ecosystems. When you have a very complex environment you have to understand the details and complexity.

The deployment can be done either on-premises or in the cloud, depending on the requirements. It can be an ongoing process.

What about the implementation team?

We deployed this solution with assistance from the vendor.

Both our in-house team and the vendor is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

I would say that the price is competitive. Some components are available at an additional cost, depending on the type of contract that you have.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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