SAP ERP Review

It was complex to set-up as there was a lot of data conversion involved​ however it has created a paperless environment


What is most valuable?

  • Procurement
  • Warehousing
  • Inventory management

How has it helped my organization?

SAP ERP has created a paperless environment for us. We used to have an electronic system but at some stage it was required to be recorded manually on paper. Also there were some other issues, for the maintenance approval, a hard copy was required but now these sort of approvals are through the system.

What needs improvement?

Every activity creates its own unique Document Number even in the same line of action. For example, if it issues some materials using activity code 201, and then a reversal using code 202 our reference # should be the same, with the same line number. In the backend, a separate document number can be created.

Also PR should be the reference number from creation until the materials are received by the common users.

For how long have I used the solution?

Since 2010.

What was my experience with deployment of the solution?

Data transfer was an issue.

What do I think about the stability of the solution?

No

How are customer service and technical support?

Customer Service:

Satisfactory.

Technical Support:

6 out of 10

Which solution did I use previously and why did I switch?

Yes, and the decision to switch came from management.

How was the initial setup?

Complex as there was a lot of data conversion involved

What about the implementation team?

We used a vendor team, expertise was 6/10.

What was our ROI?

Good

What's my experience with pricing, setup cost, and licensing?

Not known but costly.

Which other solutions did I evaluate?

DBS, and ASI were also considered but management chose ERP.

What other advice do I have?

Positive solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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