A feature-rich product that is easy to set up, stable, and scales well

What is our primary use case?

We are system implementers and we have many clients who use SAP HANA. Some examples of our customers are factories, hospitals, and other businesses.

What is most valuable?

This is a feature-rich product and I like all of them.

What needs improvement?

The price of this product should be reduced.

Technical support should be more customer-friendly.

We would like to see better CRM functionality in the future because there are other products that are better and more effective.

For how long have I used the solution?

I have been using SAP HANA since they first launched the HANA database, several years ago.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

SAP HANA is scalable and we have a lot of clients who use this product. We have installed it for perhaps 15,000 users, and plan to increase our client base.

How are customer service and technical support?

The technical support from SAP is medium. I'm not fully satisfied and it could be improved.

It isn't always a matter of them needing to being faster. Sometimes they cannot answer our questions, whereas other times, the answers come so late that we have already solved the problem.

Which solution did I use previously and why did I switch?

We used to implement our own product that we had developed. However, after engaging with SAP, we substituted our own product for SAP HANA.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We have a team of about 200 consultants who implement, deploy, and maintain solutions such as this one.

What's my experience with pricing, setup cost, and licensing?

SAP HANA is an expensive product.

What other advice do I have?

SAP HANA is a good product and I can recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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