A fast solution with good functionality that's relatively stable in production

What is most valuable?

The speed of the solution, and the clarity offered are the solution's most valuable features. 

The functionality is of the solution is very good.

What needs improvement?

The challenge right now is all databases are on S4 HANA architecture. You're running it for HANA, but not all the functionalities are available. If they can speed up getting all the databases on S4 HANA that would help.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The production seems to be stable, but outside of that some of the QA doesn't show as 100% stable. Currently, we're still assessing whether it's a network issue or it's a server problem. That said, it is pretty stable in production.

How are customer service and technical support?

We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.

How was the initial setup?

The initial setup was a bit complex for us because we had a lot of other add-on solutions, like the Open Expanding Invoice Management solution. We had to upgrade it because the current version we had, 10.5, wasn't compatible with the upgraded S4 HANA. 

I found the process complex because I had to re-implement all open expanding invoice management. We were using ICC and ICC also wasn't compatible either. We had to then switch over to BCC, which I had to re-implement and reconfigure the whole system again. 

What other advice do I have?

I'd rate the solution eight out of ten.

Right now, they say the solution is S4 HANA, but, not everything on there is S4 HANA, so it is kind of confusing that they say that they're moving us to S4 HANA, but we are not really on it. Because of that, we're not 100% happy. Once everything is properly moved over, it might be better.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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