SAP HCM Review

The service support needs improvement due to slow responsiveness. Solution provides a breadth of services.


What is most valuable?

  • Breadth of services
  • Ties to enterprise Finance and Supply Chain

How has it helped my organization?

Ensures a single source of data for downstream systems use.

What needs improvement?

Service support.

For how long have I used the solution?

15 years.

What do I think about the scalability of the solution?

It is used globally for more than 80 countries.

How is customer service and technical support?

Responses for enhancements can be slow.

Which solutions did we use previously?

PeopleSoft. We switched due to a move to global single instance across HR, Finance, Supply Chain and Project Management.

How was the initial setup?

The initial setup was complex due to the ties across the enterprise and a global implementation.

What other advice do I have?

Be careful to not overly customize, because this drives a high cost of ownership to maintain.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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