SAP Hybris Commerce Review
​Redundancy is minimized & the creation and re-use of content is easier. Multithreaded processes minimize bottlenecks.


Valuable Features

Knowledge Management (PIM, PCM, WCMS, etc)

Improvements to My Organization

Through the ability to consolidate disparate knowledge repositories either through synchronous\asynchronous, API batch, synchronization or other custom methods, I can disseminate as much or as little data through the widest variety of channels. Redundancy is minimized. The creation and re-use of content is easier. Multithreaded workflow processes minimize bottlenecks.

Room for Improvement

Tighter integration with SAP (more OOTB tools for integration).

Use of Solution

Roughly 3 years.

Deployment Issues

There isn't a deployment that doesn't have issues, regardless of platform. It is the job of the Solutions Architect and Project Manager to mitigate risk beforehand and deal with contingencies as they arise.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Excellent.

Technical Support:

Equally excellent.

Previous Solutions

Greater ease of use. More intuitive interfaces. Lots of reasons.

Initial Setup

The initial setup is straightforward, barring any 3rd party integrations that must be part of Phase 1.

Implementation Team

My own team.

ROI

Varies from client to client depending upon their specific strategic business objectives.

Pricing, Setup Cost and Licensing

Typical implementation in B2C is around 1.3 million. B2B is less due to less bells and whistles.

Other Solutions Considered

I'd had experiences withall other competitors like OCP, Magento, ATG and Demandware.

Other Advice

Get a strong team lead by an SA and PM who know what to look for. Be prepared to form a governance committee and be involved in decision-making to ensure success.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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