What is our primary use case?
There are multiple use cases. I work with multiple clients, and each client has multiple use cases. My clients are mostly B2B and B2C clients and they are all involved in different areas of business. For example, I work with luxury clients, clients in construction, and clients in the medical field, too. They are all different in terms of project size. Some of my clients have just discovered SAP Hybris and want to integrate it; they just want to test it out and see if it works for them.
What is most valuable?
SAP Hybris provides us with all of the e-commerce features that a client could need. For example, when we want to build an e-commerce project, we literally have everything we need to get started. The checkout process, order management, email management — everything comes integrated and ready-to-use. This is the strength of SAP Hybris.
What needs improvement?
The stack needs to be improved; they need to start using more new technologies. Technically we're still using GSP tags and GSL which are old technologies. Now, SAP Hybris has a new project called Spartacus. So, it's getting better, but there is still room for improvement.
Currently, they don't offer support for mobile applications. Most of the projects I work on are web projects. I have never worked on a project using SAP Hybris that had mobile applications.
For how long have I used the solution?
I have been using SAP Hybris Commerce for four years.
What do I think about the stability of the solution?
It's rare that you'll find a bug in this solution. It has a strong code — well tested. This is one of the many strengths of SAP Hybris.
What do I think about the scalability of the solution?
We've never experienced any problems when it comes to scaling. It's really open to modification. Scalability-wise, I don't think there's an issue.
How are customer service and technical support?
They have a team for support. We had some cases where we needed some answers from technical support; they were happy to help. Sometimes, when we begin a new project, experts from the SAP Hybris team will actually review our code and tell us if there are any patches that we need to fill. They really care about providing for their clients.
How was the initial setup?
If you haven't worked with SAP Hybris before, then the initial setup will not be easy. If you have no previous experience with Hybris, then it will be difficult to start. Still, the documentation is well designed and very detailed.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution. All of our clients are big. If you're a small business, then there's no need to use SAP Hybris; it's really only for big projects. Although it's expensive, it's worth it.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?