SAP Identity Management Review

Although the performance needs to be improved, we have ​faster identity management.

Valuable Features

NW IDM is extremely flexible. With a small amount of effort you can integrate the basic provisioning for most of the commonly used modern systems.

Improvements to My Organization

Faster identity management integrated in user-friendly UI interfaces.

Room for Improvement

  • DB Logic implementation
  • Performance

Use of Solution

Three years.

Deployment Issues

Yes, usually environments are complex and different - the OS varies from Windows to IBM AIX and Oracle Solaris, thus there might be different issues regarding deployment - however most of them are due to customer specifics not the actual product.

Stability Issues

Yes up to SP07 there were some issues with the dispatcher stability. There are also some issues with the UI, the ACLs and performance - depending on the configuration and Identity DB size.

Scalability Issues

No, everything depends on the way the DB is maintained. When you have a well maintained DB then scalability is not an issue.

Customer Service and Technical Support

Customer Service:

Very good expertise.

Technical Support:

Very good expertise.

Previous Solutions

Not a product similar to NW IM in regards to its functionality and ways under which it could be operated.

Initial Setup

Initial setup up for setting a plain Identity Center is straightforward and simple.

Implementation Team

Implementation is done by me.

Pricing, Setup Cost and Licensing

I do not know as I am on the other end - I am setting up, configuring and developing customizations for IDM.

Other Solutions Considered

No other options evaluated.

Other Advice

Provisioning framework, if not configured correctly could result in huge issues. Before even starting, you need to get a full picture from the customer on the Identity life-cycle process with all the smallest details. Missing anything here makes things very complicated with the project development.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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