SAP Identity Management Review

Although the performance needs to be improved, we have ​faster identity management.

What is most valuable?

NW IDM is extremely flexible. With a small amount of effort you can integrate the basic provisioning for most of the commonly used modern systems.

How has it helped my organization?

Faster identity management integrated in user-friendly UI interfaces.

What needs improvement?

  • DB Logic implementation
  • Performance

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Yes, usually environments are complex and different - the OS varies from Windows to IBM AIX and Oracle Solaris, thus there might be different issues regarding deployment - however most of them are due to customer specifics not the actual product.

What do I think about the stability of the solution?

Yes up to SP07 there were some issues with the dispatcher stability. There are also some issues with the UI, the ACLs and performance - depending on the configuration and Identity DB size.

What do I think about the scalability of the solution?

No, everything depends on the way the DB is maintained. When you have a well maintained DB then scalability is not an issue.

How are customer service and technical support?

Customer Service:

Very good expertise.

Technical Support:

Very good expertise.

Which solution did I use previously and why did I switch?

Not a product similar to NW IM in regards to its functionality and ways under which it could be operated.

How was the initial setup?

Initial setup up for setting a plain Identity Center is straightforward and simple.

What about the implementation team?

Implementation is done by me.

What's my experience with pricing, setup cost, and licensing?

I do not know as I am on the other end - I am setting up, configuring and developing customizations for IDM.

Which other solutions did I evaluate?

No other options evaluated.

What other advice do I have?

Provisioning framework, if not configured correctly could result in huge issues. Before even starting, you need to get a full picture from the customer on the Identity life-cycle process with all the smallest details. Missing anything here makes things very complicated with the project development.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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