What is our primary use case?
We primarily use the solution as an end-to-end integration. Most companies are already using financial software, but they want to have software which can offer complete integration. In our case, it's finance, material management, sales distribution, and HR.
What is most valuable?
There are two main features that we find very valuable. One is the interface and the new user experience. That's really, really helpful for the end-user. The second is the HANA database itself because it speeds up the process. In other solutions, like Oracle, there is a lot of redundancy that slows things down.
What needs improvement?
The new product has SuccessFactors. If they can bring it in on-premise as well, and basically replace SCM with SuccessFactors on-premises, that would be great. It will allow for more revenue.
The solution's weakest area is technical support, which needs to be improved quite a bit.
The solution needs a warehouse management feature. Right now, there's a built-in WM, but they don't have an EWM extended warehouse management built-in, in S/4HANA. It's a separate product. So if they can add that, that would be great.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is very stable. We've had no issues at all.
What do I think about the scalability of the solution?
The solution is scalable. With the new data connectors that they have and the new FCI NCPI integration facilities, it can be scaled up with any other third party component or even Zippy products.
How are customer service and technical support?
Technical support is one area that they really need to improve. When you get a ticket, the response you get is "We are working on it." Yet it will take five to 15 days or sometimes even more than that to get a solution.
How was the initial setup?
With the S/4HANA, it's very simple. But prior to that in ECC it used to take a lot of time, whereas, in S/4HANA, you can easily deploy, and have an implementation in three months.
What's my experience with pricing, setup cost, and licensing?
Pricing depends on a lot of factors. For example, which month of the year it is. Is it close to the end of a quarter year's end? Usually, we get the best benefit out of it if we know the exact ICP events. Otherwise, price-wise, they're expensive. If you know when their quarter closing or annual closing are, you can get pricing similar to Oracle, and in some cases, even IFS.
What other advice do I have?
We use both the on-premises and private cloud deployment models.
I'd rate the solution 7.5 out of ten.