SAP SuccessFactors Learning Review
We use this tool because data driven training management reduces cost. Their support needs improvement.


What is most valuable?

Assignment Profiles: Data driven training assignments.

How has it helped my organization?

Data driven training management reduces cost.

What needs improvement?

Support needs improvement.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

Yes, we had issues with integrated people data.

What do I think about the stability of the solution?

Yes. The first six months we had several "technical" issues with connection and uptime.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

Customer Service:

Their customer service is average.

Technical Support:

Their technical support is average.

Which solutions did we use previously?

We had an in-house delivered system, which was complex and costly to support.

How was the initial setup?

The initial setup was simple.

What about the implementation team?

It was implemented in-house.

Which other solutions did I evaluate?

Yes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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