SAP SuccessFactors Review

Easily accessible and useful for performance and goals management but not very user-friendly

What is our primary use case?

We are using it for performance and goals management. We will soon be implementing recruitment and onboarding, and the employee central is also in the pipeline. There is ServiceNow as well, and we're still working with IT about it.

What is most valuable?

Currently, we are using the performance and goals management functionality the most. It is connected with the enterprise solution, and it is seamless.

It can be easily accessed because it is available via the net. It is readily available, provided you have an internet connection. Their technical support is also very good.

What needs improvement?

It is not that user-friendly. It can be made more user-friendly.

For how long have I used the solution?

I have been using this solution for more than a year.

How are customer service and technical support?

We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them since the HCM time. They always provide assistance and support to us. I would rate them an eight out of ten.

What other advice do I have?

I would rate SAP SuccessFactors a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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