SAP SuccessFactors Review

Features are available on mobile and also on cloud (internet).


What is most valuable?

  • All features are available on mobile and also on cloud (internet); no need to connect any server or application systems. All HR business processes across the customers are available.
  • Cross-module integration
  • Updated with all industry best practices
  • Less cost compared to the on-premise products

How has it helped my organization?

I’m a consultant from Wipro, an implementing partner of SuccessFactors; hence, we take the feedback from customers.

What needs improvement?

Customers are expecting more features in these modules:

  • Employee Central
  • Succession and CDP
  • RCM integration with Indian job portals

For how long have I used the solution?

I have used it for three years.

What do I think about the stability of the solution?

We encountered stability issues in integration of SuccessFactors with SAP ECC HCM via Dell Boomi middleware; still more standard integrations are expected from customers.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

I rate technical support as medium.

What's my experience with pricing, setup cost, and licensing?

  • WFA, WFP and Onboarding modules pricing and licensing to be very specific

What other advice do I have?

It is the best cloud product in the market, with strong support from SAP, which is a market leader in the world. Integrating SuccessFactors with any other systems/applications should be understood clearly.

Which version of this solution are you currently using?

Q4 2016
**Disclosure: My company has a business relationship with this vendor other than being a customer: Wipro is an implementing partner of SAP SuccessFactors.
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