SAP SuccessFactors Review

Employee Central has customisation options. Reporting should be reduced to one tool.

What is most valuable?

Employee Central is the core of the product and is the best developed. This module is well worked out and has a lot of customisation options, which makes SuccessFactors an ideal solution for many customers.

How has it helped my organization?

It provides us with a way of visualising all our employees.

What needs improvement?

Reporting is done in several tools and should be reduced to one tool. Time management is currently not sufficiently developed for a Belgian company.

For how long have I used the solution?

I’ve been using SuccessFactors for five years.

What do I think about the stability of the solution?

We had stability issues very often during the end of the year and after updates.

What do I think about the scalability of the solution?

We did not have any scalability issues.

How are customer service and technical support?

Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very well.

Which solution did I use previously and why did I switch?

I only worked with SuccessFactors.

How was the initial setup?

If you do a good analysis, the setup is never hard. The most difficult thing is the analysis.

What's my experience with pricing, setup cost, and licensing?

I never do sales. I only do implementations.

What other advice do I have?

It’s better to spend more time in the analysis phase than to reanalyse in the implementation phase.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller.
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