SAP SuccessFactors Review

Working with different types of forms in one platform is helpful.

What is most valuable?

Everything in the product is most valuable to us. The flexibility of working with so many types of forms in one platform and also the ability to define different eligible populations for any process are extremely helpful features.

How has it helped my organization?

It is a single platform that the HR team, managers, senior business leaders and employees use to participate in the company's annual processes and that was a great achievement. This also had cost reduction aspects.

What needs improvement?

There should be a single mechanism to manage forms, i.e., to create a template/forms, change/route etc. There is also need for role-based permissions and the ability to add filters in the compensation form.

For how long have I used the solution?

I have used this solution's components as listed below:

  • Performance: 5 years
  • Goals: 5 years
  • CDP: 1 year
  • Compensation: 1 year

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How are customer service and technical support?

There is still need for improvement in the technical support; it is not ideal.

Which solution did I use previously and why did I switch?

Previously, we had used Oracle on-premises for compensation purposes. The reasons why we moved to another solution were its high cost and also since it was a highly customized solution.

What's my experience with pricing, setup cost, and licensing?

You should go for the three-year contract.

What other advice do I have?

You need to spend time learning this product at the SAP SF Support Portal. You should also talk to customers who have implemented it before and learn the best practice approach that has been adopted by them.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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