SAP SuccessFactors Review

Maintains employee records, and payroll but the analytics should be improved

What is our primary use case?

We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite.

What is most valuable?

I like that everything is delivered to the employee.

What needs improvement?

Analytics could use some work.

For how long have I used the solution?

We've been using this solution for three years.

What do I think about the stability of the solution?

There are regular updates and obviously you have to keep it up yourself on a quarterly basis. That's a bit of pain, but at the end of the day it's all about digitalization and HR transformation.

What do I think about the scalability of the solution?

It's currently fine. It depends upon your client base. You could have 5,000, 10,000, 20,000, 30,000, or more users.

How are customer service and technical support?

Their technical support is good.

How was the initial setup?

The initial setup was straightforward. It's not that complex.

What other advice do I have?

I would definitely recommend this product. I would rate it as seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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