SAP SuccessFactors Review

Solid processes for talent Management, in General, supported with good analytics reports but needs more Localization when it's come to Master Data and Time Management


What is our primary use case?

We primarily use the solution for many things including performance management, Goal Management, Employee Central, Compensation Management, and SAP Jam, Recruitment, Onboarding.

How has it helped my organization?

SuccessFactors has a really solid process for talent management, starting with Goal Management which helps managers and employees build smart goals aligned with business goals. Unique Continues performance management provides another tool for managers to facilitate communication between employees and managers and ensure having high alignment between employees and managers. This helps to have effective performance and better optimize performance process. CPM helps managers to have an accurate picture of their employee's performance to evaluate employee performance all year daily.

From the moment you are evaluating the candidate through recruitment, the process related to review employee performance using Job profile builder will help to have a connecting process between Recruitment and performance.

Having an LMS and Compensation module helps you to have the complete process, where you can use LMS learning to improve weaknesses and reward top performers using compensation.

What is most valuable?

The performance management and learning management solutions are the product's most valuable features.

There are updates and new tools for measuring employees all the time. There's also a mobile application that can be used by anyone within the process.

Analytic reports are also provided, so you don't need another tool to handle reporting. It has its own dashboard and reporting tools that give you a good overview of everything.

What needs improvement?

The solution is losing a lot of utilization capabilities because most companies don't function in just one country; they operate in many around the world. It seems to have issues with handling the master data. One module is not the same across all countries. For example, in one case you will see the coverage of all of the localization processes related to the USA, but when it comes to the UK, it's covering maybe 50%. It's worse in other countries. In the Middle East, you might only get 10% coverage, for example. We were surprised at the level of variance from country to country.

The solution needs more localization, especially for the Middle East and Russia.

There needs to be more end-user training.

For how long have I used the solution?

I've been using the solution since 2012.

What do I think about the stability of the solution?

The stability of the solution is good, but I would not say it's perfect. Sometimes it's not 100%. There are occasions when you want to do some technical updates and it will shut down the server for eight to ten hours. Usually, there will be an agreement between SAP and the customer and we try to shut down the server during off-hours. This means, however, that the availability is not 100%. Still, it is, on average, quite stable.  

What do I think about the scalability of the solution?

The scalability of the solution is good but not perfect. In our company, we have around 200 users and we use it for 16,000 employees. We plan to increase usage to cover 20,000 employees and have plans to roll out the solution to some of our countries in Europe.

How are customer service and technical support?

The solution's technical support is weak. 

They have not taken care to put in place any certified consultants that understand the system very well to support you when there are incidents. They seem to just add people that are new, fresh, and don't have a lot of information about the system. They don't have the real capability to solve technical issues. It makes the customers suffer.

Which solution did I use previously and why did I switch?

We previously used Microsoft Dynamics.

How was the initial setup?

The initial setup was straightforward. Deployment times will vary from country to country according to the numbers, but most companies can implement it within three to six months.

You need to have some technical people on your team with you. You need one or two just to hand you each module and to help you understand the standard process so you can deploy and not forget any important features. From the business side, you also need from one to two people to be available during the implementation just to ensure that the user acceptance testing is done very well. It's a good idea to have a consultant visit with your team during implementation to check what was implemented inside of the business processes. They will help you understand the limitation of the space.

What about the implementation team?

You need to have a consultant for deployment. Maybe later on in the process, if you are expanding, you don't need help, but you certainly need a consultant at the beginning.

Without having consultants and partners you will not be able to implement it. There is special access required to get to the backend of the system. We call it the low vision indexes. It's only provided to select consultants. Some features that you want to update also may require access to the provisioning. 

What was our ROI?

You will probably see an ROI after a year or two. It's great for auditing and there's a lot of reporting built-in so that you can really focus on processes. It will help you reduce manpower which saves money. And, because it can cover and support many companies and countries, it's perfect for multinationals that can now have one overarching system that covers basically everything.

What's my experience with pricing, setup cost, and licensing?

The solution is subscription-based but companies do need to consider other ancillary costs, including upgrades, training, and general implementation costs.

Which other solutions did I evaluate?

We evaluated Origin and Workday before ultimately choosing this solution. In 2012, Origin was more on the cloud and Workday mostly just covered America rather than the rest of the world. They also didn't have any classes at the time.

What other advice do I have?

We use the public cloud deployment model with SAP as the provider.

I'd advise others to schedule training for the team that will be handling implementation. It's important to have a reference case and go to other companies familiar with your business to check how it was implemented for them and to see how successful they have been overall. They may have good best practices you can learn from. 

Look for a good implementation partner who can take the time to work with you and choose wisely. Some may charge a lot of money and provide low-quality assistance.

You have to know the process before implementation. 

It's important to not purchase the license until you decide what you will use the system for and when you will implement it. It will help you avoid paying for a subscription without yet being able to use it or purchasing too large of a license.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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