Sauce Labs Review

Video recording feature is tremendously helpful. It helps me debug and find defects quicker.


What is most valuable?

  • They have a video recording feature which I find tremendously helpful. It helps me debug and find defects quicker. When I see something fails, it shows me the video of the failed part, the video playback feature is amazing.
  • Easy to setup.
  • Very responsive. Get back within the same day – overall great company.

How has it helped my organization?

My company was doing manual testing, I came in and built a framework using Sauce Labs; now it takes less than an hour for regression testing. Easy integration, increased the amount of codes that go out. I used to have to write the tests and perform manual tests; Sauce Labs, has changed all that.

What needs improvement?

Documentation is pretty extensive, but at an advanced level could be a bit better. But they are always helpful. Besides that everything is great, they help out right away, so nothing is a big deal.

For how long have I used the solution?

About three and a half years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues at all with the product's stability.

What do I think about the scalability of the solution?

Very good, highly scalable product.

How are customer service and technical support?

Customer Service:

They are amazing. Always get back to me, follow up, everything is amazing.

Technical Support:

They are amazing. Always get back to me, follow up, everything is amazing.

Which solution did I use previously and why did I switch?

Previously I used my own virtual environment – had to create and manage it on my own, now I don’t have to worry, infrastructure, setup, anything, Sauce Labs does it all for me.

How was the initial setup?

Straightforward for me.

What about the implementation team?

I implemented in-house.

What was our ROI?

In terms of value, we increased our release cycle to twice a week as opposed to once every two weeks – so its doubling productivity.

Which other solutions did I evaluate?

I did. I looked at BrowserStack. Did not have video-playback, which is tremendous for finding bugs and code.

What other advice do I have?

I think its excellent and everyone should get it – I recommend it to everyone. No brainer. Nothing else like it out there right now.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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