Sauce Labs Review

It runs and scales in the cloud with multi-platform support, features we found valuable during our 90-hour trial period for R&D purposes.

What is most valuable?

Ability to scale and run in cloud

Multi-platform support

What needs improvement?

Links are not present very easily. One has to search for them.

Ability to run on physical devices is not present.

For how long have I used the solution?

Almost 8 months

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Amazing. Within 12 hours of ticket creation, I was contacted.

Technical Support:

Yet to determine.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

It was easy.

What about the implementation team?

In-house

What was our ROI?

Unknown at the moment.

What's my experience with pricing, setup cost, and licensing?

To be determined.

Which other solutions did I evaluate?

Keynote, but did not use because of pricing.

What other advice do I have?

I recently took a trial account of Sauce Labs for some R&D purposes. Sauce Labs has pretty amazing capabilities of providing huge combinations of OS-platforms and emulators and my objective was achieved. My impression was the the site had all the information which I needed to get started but it was scattered and not easily accessible. Example, I somehow reached the tests dashboard page and I memorized it for subsequent access instances as it was not present in links sections. Maybe I missed it, but then if key information is not placed such that it is easy to find, then others can as well miss it. I found Platform Configurator extremely helpful but I found it only when I visited the Platforms page. Before that I was struggling to find what all information should be put in desired capabilities because that appeared to change with platform. I also liked that Sauce labs provide an amazing 90 hours during trial period which is really useful when R&D has to be done. It would be icing on the cake if Sauce Labs can provide a way to run tests on real devices.
Thanks Sauce Labs, you have one more loyal subscriber.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
Supplying devices to a testing team of possibly close to one thousand testers and developers is a great undertaking but Sauce Labs has made this very easy and a welcomed solution.
As stated earlier we use Sauce Labs for a combination of automated testing and manual testing. Therefore the most useful features are the ability to run the functional automated tests via a Sauce Labs tunnels which allows access to applications in our internal network. The second most useful feature is the manual side.
The most valuable feature is the cross-browser feature, it has many android and iOS devices both simulators and real devices. It's easy to integrate. I also like video recording too.
Sauce Lab analytics helped us to get detailed knowledge on test cases execution and logs.
I have found the live test section with Sauce Labs to be extremely valuable. When you can't quite figure out why a test is failing, you can go to the live test results section within their tool and launch your test (specifying a given OS/browser, or device) manually and step through the test to see the issue more clearly, usually opening up the developer's tool console and watching the network calls and console (within Chrome) to usually find the underlying issue.
The insights section provides a great overall state of the automation suite and can identify trends relatively quickly. If we see a dip in our passing rate over time, we can look at what changed when the test started failing to find the root cause rather than doing a quick fix to find that the test fails a short time later.
Live device testing. As we all know, It's really hard and challenging to find/purchase many real devices to test because it will be costly and not all the team can be able to purchase all of the devices out there. We used to have a lot of real devices under our labs. However, it is really time-consuming to maintain those devices and make sure they are up to date with the testing requirements.
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