Sauce Labs Review

It runs and scales in the cloud with multi-platform support, features we found valuable during our 90-hour trial period for R&D purposes.


What is most valuable?

Ability to scale and run in cloud

Multi-platform support

What needs improvement?

Links are not present very easily. One has to search for them.

Ability to run on physical devices is not present.

For how long have I used the solution?

Almost 8 months

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Amazing. Within 12 hours of ticket creation, I was contacted.

Technical Support:

Yet to determine.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

It was easy.

What about the implementation team?

In-house

What was our ROI?

Unknown at the moment.

What's my experience with pricing, setup cost, and licensing?

To be determined.

Which other solutions did I evaluate?

Keynote, but did not use because of pricing.

What other advice do I have?

I recently took a trial account of Sauce Labs for some R&D purposes. Sauce Labs has pretty amazing capabilities of providing huge combinations of OS-platforms and emulators and my objective was achieved. My impression was the the site had all the information which I needed to get started but it was scattered and not easily accessible. Example, I somehow reached the tests dashboard page and I memorized it for subsequent access instances as it was not present in links sections. Maybe I missed it, but then if key information is not placed such that it is easy to find, then others can as well miss it. I found Platform Configurator extremely helpful but I found it only when I visited the Platforms page. Before that I was struggling to find what all information should be put in desired capabilities because that appeared to change with platform. I also liked that Sauce labs provide an amazing 90 hours during trial period which is really useful when R&D has to be done. It would be icing on the cake if Sauce Labs can provide a way to run tests on real devices.
Thanks Sauce Labs, you have one more loyal subscriber.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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