Sauce Labs Review

Allows us to do JIRA Cloud And BambooHR Integration​

What is most valuable?

Allows us to do JIRA Cloud and BambooHR Integration. As a development shop, Sauce Labs builds a lot of internal tools. We have the availability of our own JIRA Cloud and BambooHR integration as an open source project.

How has it helped my organization?

Helps us free up local environment space and has freed up time for more exploratory testing with QA engineers. It improved our organization by reducing escaped bugs.

What needs improvement?

I would like to see improved network connectivity and it should allow playback for native apps.

For how long have I used the solution?

We have used this solution for about a year.

What was my experience with deployment of the solution?

There were no deployment issues.

What do I think about the stability of the solution?

It is less stable when running parallel tests.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is excellent. I would give it a rating of 10 out of 10.

Technical Support:

Technical support is excellent. I would give it a rating of 10 out of 10.

Which solution did I use previously and why did I switch?

We were using BrowserStack, and we switched because Sauce Labs is more user-friendly.

How was the initial setup?

The initial setup was simple and straightforward. The documentation is very helpful and good. You just need a username and access key to launch your automation tests.

What about the implementation team?

We implemented in-house

What was our ROI?

The ROI is 100%.

What's my experience with pricing, setup cost, and licensing?

It could be less like pay-per-use with a lower rate.

Which other solutions did I evaluate?

We did not evaluate other options. This solution was a straightforward choice for us.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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