Sauce Labs Review

Enables multitasking by having an abundance of devices, platforms, and browser which can be used in parallel


What is most valuable?

The abundance of device, platform, and browser combinations/versions that can be used in parallel.

How has it helped my organization?

Test engineers can now run more tests without bogging down the power of their PC which enables them to multitask, getting more work done.

What needs improvement?

Unable to segregate reports for tests that are currently being developed, and might not be returning useful results.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

Setting up infrastructure was challenging, but worth the effort.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

Very positive. From the sales reps to the customer success reps, Sauce Labs is truly dedicated to ensuring an outstanding experience.

Technical Support:

Good.

Which solutions did we use previously?

Previously, we had attempted to create our own, on-premise, device grids. There were many difficulties, and in the end, there were cost savings with outsourcing this.

How was the initial setup?

Opening the network securely was challenging, but once established, it was very easy to start executing automated tests through the proxy.

What about the implementation team?

We worked closely with Sauce Labs' support and technical teams to implement the solution properly in-house.

What was our ROI?

A lot.

What's my experience with pricing, setup cost, and licensing?

Do your homework.

Which other solutions did I evaluate?

Yes, I won't name them, but we looked at two other products of a similar nature.

What other advice do I have?

The APIs that are offered play a huge role in reporting and metrics for us. Figuring out how to utilize them can be of a tremendous value add to any organization making data-driven decisions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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