SCCM Review

Helps to file claims from servers and has good patching

What is our primary use case?

Our primary use case for this product is for patching and sending back packages to the client.

How has it helped my organization?

SCCM helps to file the claims from servers.

What is most valuable?

Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching.

What needs improvement?

The main room for improvement is the on-screen display. I think it would be good if some improvements were made.

Overall, as of now, it's sufficient for us. I don't have any scope of what new features would be needed for our company. I'm not sure if we require anything more. We are good with this product. If our companies move to the cloud or something, maybe we'll need additional features.

For how long have I used the solution?

I have been using SCCM for 10 years.

What do I think about the stability of the solution?

The stability is also quite good.

What do I think about the scalability of the solution?

The scalability is quite good.

We don't have a separate team using it. It's an operations team, where everyone works in every technology.

There are about 5 - 10 people using it - Windows server persons, applications teams, and other teams.

How are customer service and technical support?

We very rarely have contact with the technical service. I think about once a year. That's it. We don't require it because most of the time we fix any issues ourselves.

How was the initial setup?

The initial setup was straightforward. It was quick and it took a day. We didn't have any issues.

What other advice do I have?

My advice for this product is that it's a team tool that can be helpful. At the same time, it can be harmful if you are not using it properly - it can ruin your company. That's because if someone messes up, they can send a package to one client instead of sending it to another. Once you start the initial installation, it is difficult to stop it. So you should be careful.

On a scale of one to ten, I would rate SCCM an eight.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
More SCCM reviews from users
...who work at a Financial Services Firm
...who compared it with BigFix
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