SCCM Review

An easy initial setup and very scalable and stable

What is our primary use case?

We primarily use the solution for client and server deployments, and software deployments, as well as software metering.

What is most valuable?

The entire solution, from end to end is excellent. It's doing essential work for us at our company.

The initial setup is straightforward and not too complicated.

What needs improvement?

I can't think of any features that are lacking in the solution. It's quite complete, and a rather standard setup.

If you want the best support, you need to pay for it. Otherwise, you may get less technical help.

For how long have I used the solution?

We've been using the solution since its inception. It's been maybe ten years or more at this point.

What do I think about the stability of the solution?

The solution is very stable. It's reliable. You don't have to work about bugs or glitches. There aren't any crashes. It doesn't freeze.

What do I think about the scalability of the solution?

The solution is very scalable. If an organization needs to scale up, the can do so easily using this product.

Right now, we have about 4,000 users on the solution.

How are customer service and technical support?

We have Microsoft Premier Support.

With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff. There are products where we do have Third Tier Support, and there are products that are not so mission-critical, where we don't pay that much.

At Microsoft, if we wanted to, we can get the level of that kind of super support, super fast. It's not that they leave a void open that we would like more. If we want more, faster, we can pay for it.

Which solution did I use previously and why did I switch?

If the company did use a different solution, that would have been about 15 years ago and before my time. I couldn't say what it might have been. Right now we're System Center 2012, before that it was 2007. Then before that was 2003, and then 2004. Before, the product was called SMS, so it's been around for a while. The previous product might have been a solution called Altaris. Again, that's about at least 15 years ago.

How was the initial setup?

The initial setup, for the most part, is not complex. It depends on the company's individual setup, however, it's quite straightforward if you know what you are doing.

Deployment typically takes about three months.

You only need about four staff members for deployment and maintenance. They are all systems specialists and engineers.

What about the implementation team?

We used to use sellers or consultants. However, we are moving away from that and attempting to implement the solution ourselves internally. We want to have the knowledge completely in-house.

What's my experience with pricing, setup cost, and licensing?

We have a basic enterprise agreement with Microsoft which isn't cheap, per se.

I can't get into the exact cost structure.

The question of pricing is a bit relative. The enterprise-level that we use is always a negotiation. I don't want to use the word monopoly, however, there's no alternative enterprise vendor that covers all bases, from server storage and backup and everything else in between. Pricing is just a matter of negotiation every time the contract renewal period comes up.

Which other solutions did I evaluate?

Right now we are starting a POC for Azure and Office 365. The idea is that it depends on the government and if data privacy and compliance rules allow any change. If we can use Azure's public cloud, and Office 365, then the usage utility of the on-prem requirements would go down. 

Microsoft Cloud has integration with Intune, which is the cloud version of SCCM in the center. As far as I can see, there is good integration.

What other advice do I have?

We're a Microsoft customer.

It's a very good product. The basic question is the size of the company itself that may want to implement the solution. the point is if you're big enough to afford an enterprise agreement, with Microsoft, then I would highly recommend it. It's a suite of products. If you're a small to medium business, which does not have an enterprise agreement with Microsoft, I would recommend that you look around for third party products. Simply from a cost perspective, you might be better off, but if you have the money and the size and the revenue, then definitely, Microsoft is the way to go, because it includes everything.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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