SCCM Review

Great systems management that captures all the devices in our infrastructure

What is our primary use case?

Our primary use case of this product is for infrastructure, capturing all the configuration items within our infrastructure. I'm the configuration manager and we are customers of SCCM. 

What is most valuable?

I like that this solution captures all the devices in our infrastructure, quickly identifying those items based upon everything we've identified within the SCCM, as far as the proper nomenclature goes. Other things along those lines like serial numbers, and the location of things, it's all good stuff. The solution does exactly what it needs to do and in terms of being on the ITSM side of the house it just feeds into it. 

What needs improvement?

I'd like to see some cosmetic improvements on the user interface. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

This solution definitely does what it's supposed to do. 

How are customer service and technical support?

Microsoft does a good job as far as putting information out there for anyone to train themselves, especially if it's within their Microsoft Virtual Academy. I don't deal with the administrative side of the house, but we have Microsoft system engineers we can contact if we need. The support is sufficient, very responsive and easy to work with.

How was the initial setup?

The initial setup was straightforward and took around five hours. It was carried out by the two administrators in the company. We also have people on the team who are familiar with SCCM.

What's my experience with pricing, setup cost, and licensing?

I don't know much about the licensing structure but I believe everything is probably included within the package.

What other advice do I have?

It's important to be aware of the capabilities of the software and all that it says it's designed to do, and to make sure that you educate yourself on the use of the software. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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