SCCM Review

Good interface, easy to use, and reliable in terms of distribution and getting the report

What is our primary use case?

We have just implemented a patch management solution. We are using SCCM for the server. For the client or endpoint, we are using a different product called Ivanti.

What is most valuable?

It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report.

What needs improvement?

Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side.

What do I think about the scalability of the solution?

I cannot say anything about its scalability at this time. We are still exploring this solution. We are using SCCM for the server, so only IT people use it or log into it. In terms of nodes, about 500 nodes are using the product effectively.

How are customer service and technical support?

I have not been in touch with Microsoft in terms of support for this solution. We are good. We do have people who get support from Microsoft for any issues, but I don't remember facing any issues recently on the SCCM front. We did have a call with Microsoft because SCCM was not supporting some applications on the patch upgrade front, and we wanted to explore and know future trends. 

How was the initial setup?

It is easy.

What other advice do I have?

We are still exploring this solution, and we haven't yet explored all the features.

I would rate SCCM an eight out of ten. It just needs a better user interface and some kind of customizations because currently, they are very limited.

Which deployment model are you using for this solution?


Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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