SCCM Review

SCCM 2012 R2 SP1 - Very good product

What is most valuable?

The best features that I really appreciated are software and application pushing, Microsoft patching with Wsus integration, O.S. deployment with PXE (with driver installation, latest patches and customization), mobile management with Intune Connector, file inventory on pcs, users statistic usage about applications, hardware and software inventory.

How has it helped my organization?

We had the opportunity to easily manage Microsoft patching deployment with Wsus role installed or maintaining Wsus infrastructure separated from SCCM.

In this latter case we created properly GPO and script to push patch centrally and with appropriate scheduling. At the same time mobile management with MDM ability and encrypting as well, software and application pushing and updating overriding security concerns and O.S. deployment was some of the top features that we really appreciated.
I appreciated Distribution points on the cloud and ability to publish on demandapplications for users groups.

In this case users could choose from software list to automatically install some missing application without asking directly to IT team.

What needs improvement?

I think that some improvements would be appreciated on application package deployment for whom that has not a deep scripting ability like me.

SCCM is an high CPU/memory conuming application and so it would be fine that Microsoft could improve performances.

For how long have I used the solution?

I started utilizing SMS 2003 since 9 years ago, since 4 years ago I managed and directed differentsmigration projects and zero installations on corporate companies with CAS, Primary and Secondary Sites.

At the same time I utilized this product during daily operations like reporting, software pushing, Microsoft patching, mobile managemen with satisfaction

What was my experience with deployment of the solution?

You should consider that this product is particularly complex and delicate at the same time and so, the most difficult thing, was related to find causes of any installation delay or misconfiguration

What do I think about the stability of the solution?

About stability I did not find any particular problem.

When I got some problems on internet is quite easy to find consistent answers.

What do I think about the scalability of the solution?

The only thing that I did not appreciated it was the case that, if you do not have CAS, you can install only one primary sites and all other sites could be only secondary sites.

This problem could be solved installing CAS later but about secondary site upgrade I am not aware that they can be automatically updated to primary site without uninstallation and re-installation.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is very good and there are a lot of documentation on internet to help you on deployment/usage too.

Which solution did I use previously and why did I switch?

I utilized for a while PDQ, spiceworks and psexec too but they are not caomparable with wide SCCM options/features.

How was the initial setup?

The first setup was quite complex but primarily due to wide capabilities of the product itself that need time to be customized.

What about the implementation team?

It was implemented by an in-house team coordinated and managed from me.

What was our ROI?

In my opinion SCCM SP1 is great.

What's my experience with pricing, setup cost, and licensing?

Setup and licensing was quite expensive as well at start up stage. When all procedures have been implemented like collections, application and packages, wsus automatically deployment, O.S preparation, mobile management policies, reporting day by day, time to be spent to manage it would be more limited but, considering the importance and quantity of activity done from SCCM it would be normal to have a lot of hours daily spent from a team to utilize this product (obviously it would depends on company too)

Which other solutions did I evaluate?

PDQ, Spiceworks, psexec, GPO, scripting…

What other advice do I have?

SCCM is really great but you must consider that you will take a lot of time to manage it entirely.

You should consider that this product would be, in the future, more and more strategic for companies about security concerns, task automation and for your CV too.

I have a lot of guide and screenshot as well:

Here is my blog link:

Which version of this solution are you currently using?

2012 R2 SP1
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarWilliam Linn (ESM Consultant)
Top 10Consultant

I have seen MOM the predisessor of SCOM 2007, now 2012 which was limited in its scope. Capabilities were indeed minimal compared with other enterprise monitoring solutions. In 2007 The tool improved markedly. Now in my view it is the defactor enterprise monitoring tool replacing HP which has decided not to continue down the line with OM for Windows. With HP pushing BSM which many of my former clients have tested and tossed I see SCOM especially in the SCCM framework becoming a huge part of many large companies IT infrastructure.