SCCM Review

Has good collaboration with Patch My PC which allows us to do patchwork

What is most valuable?

The product is quite good. We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patchwork.

What needs improvement?

While the solution is quite good, it can be difficult to understand the logic of this product when it comes to software inventory.

Upon examination of the on-premise and Azure environments, I feel that SCCM could be more flexible.

While the issue of documentation is not exclusive to SCCM, it can be improved. When it comes to Microsoft Office suite, it is not always clear to where the articles have been moved and the use of a built-in searching giant to find their whereabouts is not always a possibility. When the article is moved to a new location, it can make it challenging to find what I deem to be useful or interesting. 

For how long have I used the solution?

I believe we started using SCCM in 2003.

How are customer service and technical support?

Microsoft technical support used to be better. In spite of us being a premier customer, we find the support unsatisfactory. The qualifications are not at issue, but the excessive time it takes for them to react, investigate and provide us with answers is.

When it comes to technical support, it is a crapshoot. I know how Microsoft works from the inside, as we used to work for the company. There are times when we will speak with a person who is really qualified and interested in helping and the case can be closed in the course of a single remote session or call.

At other times the ticket is apparently not rotated to the right person. In such cases, we will encounter someone who is merely being polite, towards the end of keeping the customer engaged but without the ability to help. 

What's my experience with pricing, setup cost, and licensing?

Pricing is not in my work description and is left up to management and my colleagues. 

What other advice do I have?

Since I cannot think of anything in need of improvement concerning SCCM, I would rate it as a ten out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More SCCM reviews from users
...who work at a Financial Services Firm
...who compared it with BigFix
Learn what your peers think about SCCM. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
523,230 professionals have used our research since 2012.
Add a Comment
ITCS user