SCCM Review

It should be a much more automated solution, although the application deployment can do wonders

What is our primary use case?

  • Application deployment
  • Software metering
  • Batching

How has it helped my organization?

There tons of ways it has improved our organization, especially when you tie SCCM in with cloud-based tools like Intune. You can have global 24/7 coverage and purview off your workloads. When you are outside of the network, it still is covered by Intune's policies and procedures. That's the main value that we see now.

What is most valuable?

Application deployment is the most congenial tool we have seen. With the right administrator, it can do wonders.

What needs improvement?

The main thing is that SCCM has to become an appliance instead of a server.

When I say appliance, it has to come preconfigured so that it is drop-shipped into the enterprise and then you activate the feature sets that you want. It should pull down all the latest binaries. Once that is all there, it should have a discovery tool which goes out and discovers the assets within an enterprise. If the server, workstation, and applications are all coming from the same vendor, why not have the vendor do this work for us and automate it as much as it possibly can?

SCCM has the same DNA, it is coming from the same vendor. It does exactly what every other tool does, but since it is from Microsoft they should have thought about these things.

SCCM should be an automated solution, an appliance. Drop-shipped into the organization, discovery should be automated. Inclusion should be automated. Portals should be within the product itself. And it must have a cloud component to it. It should automatically upload the metadata to the cloud so we can monitor it in the cloud at a very high security level.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is stable. We haven't experienced crashes for the last four or five years. Since Windows Server 2012, crashes are literally nonexistent.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

Tech support is horrible, but that's expected from any big-box company.

Which solutions did we use previously?

We used to use a third-party company which, unfortunately, went out of business. The solution was beautiful. But that was something like 10 or 15 years back. It was gobbled up by BigFix and they completely reduced it to garbage. Literally, there was nothing to look at.

How was the initial setup?

We are very knowledgeable about SCCM so for us it takes an hour or two, at the most, to set up. For other people, it may be complicated, but for us, setup is the least of our concerns.

What about the implementation team?

We evaluated BigFix. Again, I'm talking about 10 years back. It was garbage. We evaluated NetIQ at the time but it was complete fluff.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works.

What other advice do I have?

There is no advice anybody can give on SCCM. Everybody has to go through their journey. It's like giving birth. There's no advice. It works. But you have to deliver yourself.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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