SCCM Review

A critical piece of infrastructure that provides what we need and works fine

What is our primary use case?

We are using it for software deployment. Our network team uses this solution. It is mostly our tier-two team. 

We're on the latest version.

What is most valuable?

Software deployment and WSUS are most valuable.

What needs improvement?

There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps.

For how long have I used the solution?

We have been using this solution in our organization for ten years.

What do I think about the stability of the solution?

The version that we have is MEMCM, and it works fine.

How are customer service and technical support?

I've had interaction with Microsoft support, and their support is fine. It is what it is. It is always nice if it is better, but I certainly don't have any complaints.

What was our ROI?

I don't look at it from an ROI perspective. It provides what we need. It is a critical piece of infrastructure. If you want to run networking and support devices, you have no choice. You have to have it.

What other advice do I have?

I would rate SCCM a nine out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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