What is most valuable?
Coverage for Amazon Web Services. We can automatically discover, map, and apply the right monitoring policies to resources as they are deployed into AWS.
Savings for our IT Operations team.
Ability to automatically detect the dependencies that exist between our AWS based resources and onsite resources.
Intuitive and simple to use - frees up our technical efforts for other tasks.
Enhanced predictive analytics.
We can monitor many different areas of infrastructure: database, network, Wintel, Unix, Linux, etc. and combine them into one dashboard instead of needing to send out alerts. For example, instead of a CPU alert, we can provide a dashboard and allow the team to manage it themselves. I don’t need to send the events anymore, I can provide a visual representation of what’s going on in their environment.
How has it helped my organization?
We were able to increase the monitoring coverage of both our legacy and public cloud based infrastructures, while also cutting costs by over $2 million across a five year period.
We expanded monitoring of infrastructure elements by over 500%.
Which solution did I use previously and why did I switch?
Our previous solution lacked monitoring support for hybrid IT environments. We would have needed to invest more than $10 million to retool our then monitoring solution to meet our needs. We knew that we needed to move from a Legacy Based Framework Tool to a Hybrid IT Monitoring Platform.
We decided that a “cloud first” strategy was the most appropriate strategy for us and began deploying new workloads to Amazon Web Services. Our move to a hybrid IT model presented several challenges, one primary challenge was monitoring an environment split across datacenters and AWS. Our existing IT operations management solution did not provide monitoring for both onsite and AWS based resources. Further, it did not provide the flexibility we needed to discover and monitor elements that appear and disappear in moments within a cloud-based environment.
Which other solutions did I evaluate?
We researched for 3-months in order find the best hybrid IT monitoring platform for our needs. I did an analysis of 25 distinct vendors comparing 100 different capabilities and 100 separate security concerns. After the completion of the analysis, I put the top 3 providers in a weighted average spreadsheet hiding their names, to ensure an unbiased result.
We were looking for a monitoring platform that, beyond supporting our hybrid IT needs, could provide separate dashboards to individual contributors, dramatically reduce costs, proactively alert when potential problems were approaching, and significantly cut the time it took to perform root cause detection.
What other advice do I have?
We’re now able to monitor our entire IT environment, both onsite and offsite in AWS, from one solution, with 1/5 of the staff that would have been required with the legacy solution.