ScienceLogic Review

Much better than the SMB product we were previously using.


What is most valuable?

Device monitoring.

How has it helped my organization?

It has given us comprehensive monitoring across all platforms. Better to have a best of breed tool than an SMB product.

What needs improvement?

Reporting needs to be improved. It was sold as a tool we could use for out clients and it was a complete failure. Also, built in applications should be more to best proactive monitors.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

Yes.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Customer Service:

High.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

Yes, and we switched because we were using an SMB tool that could not scale to larger clients or monitor a broad enough scope of devices.

How was the initial setup?

Simple.

What about the implementation team?

In-house.

Which other solutions did I evaluate?

Yes, we looked at continuing with our previous tool, Kaseya and a couple of other multi-tenant tools.

What other advice do I have?

Implement with a consulting group that knows the product. Don't expect the talent at ScienceLogic to help with process. The infrastructure you place this product on makes a huge difference.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

Add a Comment
Guest