It has given us comprehensive monitoring across all platforms. Better to have a best of breed tool than an SMB product.
Reporting needs to be improved. It was sold as a tool we could use for out clients and it was a complete failure. Also, built in applications should be more to best proactive monitors.
I've used it for two years.
Yes, and we switched because we were using an SMB tool that could not scale to larger clients or monitor a broad enough scope of devices.
Yes, we looked at continuing with our previous tool, Kaseya and a couple of other multi-tenant tools.
Implement with a consulting group that knows the product. Don't expect the talent at ScienceLogic to help with process. The infrastructure you place this product on makes a huge difference.