ScienceLogic Review

Much better than the SMB product we were previously using.


Valuable Features

Device monitoring.

Improvements to My Organization

It has given us comprehensive monitoring across all platforms. Better to have a best of breed tool than an SMB product.

Room for Improvement

Reporting needs to be improved. It was sold as a tool we could use for out clients and it was a complete failure. Also, built in applications should be more to best proactive monitors.

Use of Solution

I've used it for two years.

Deployment Issues

Yes.

Stability Issues

Yes.

Scalability Issues

Yes.

Customer Service and Technical Support

Customer Service:

High.

Technical Support:

5/10.

Previous Solutions

Yes, and we switched because we were using an SMB tool that could not scale to larger clients or monitor a broad enough scope of devices.

Initial Setup

Simple.

Implementation Team

In-house.

Other Solutions Considered

Yes, we looked at continuing with our previous tool, Kaseya and a couple of other multi-tenant tools.

Other Advice

Implement with a consulting group that knows the product. Don't expect the talent at ScienceLogic to help with process. The infrastructure you place this product on makes a huge difference.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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