ScienceLogic Review

The customizable dashboard is my favorite feature. Overall monitoring capabilities could be improved.


What is most valuable?

The customizable dashboard is my favorite feature. I have everything that matters to me in my role available immediately at sign on. I also love that we can customize a customers dashboard view, from analyst to C-level executive we can give the customer exactly what they want/need to see at sign on.

How has it helped my organization?

We have been able to utilize categories and grouping for both customers and devices to streamline our processes for both monitoring and management of those devices.

What needs improvement?

Overall monitoring capabilities could be improved. We run into instances where we are not able to configure monitoring for specific things and requires quite a bit of manual labor to accomplish these tasks.

For how long have I used the solution?

We have used this solution for about 3 years.

What was my experience with deployment of the solution?

I was not a part of the original deployment team so I am unsure. I have been involved in some customer deployments and things seem to run quite smoothly.

What do I think about the stability of the solution?

The main stability issues we encounter are during upgrades which tend to take longer to apply than scheduled. The stability tends to be fantastic.

What do I think about the scalability of the solution?

We have found this solution to be quite scalable and at this price point it seems to be intended for enterprise level customers.

How are customer service and technical support?

Customer Service:

The customer service at ScienceLogic is excellent. We have multiple routes we can use as escalation when needed but we really have not had the need to at this point.

Technical Support:

The technical support provided by ScienceLogic is above average. The built in programming is excellent. Sometimes it is difficult to apply to monitoring but when it works it is great.

Which solution did I use previously and why did I switch?

I was not with the company I am now prior to us utilizing ScienceLogic and EM7 as a monitoring tool.

How was the initial setup?

Again, I was not part of the initial setup I joined my company after things were originally launched.

What about the implementation team?

Again, I was not part of the initial setup I joined my company after things were originally launched.

What's my experience with pricing, setup cost, and licensing?

This tends to be an expensive solution that is geared toward enterprise level customers. You will need to have an intermediate monitoring option as well.

What other advice do I have?

There are some very nice features built into this solution but it does seem to serve enterprise level customers more than any others.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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