There are a large number of
very valuable features within ScienceLogic, the most impressive feature is the
event management capabilities. With the ability to create custom events
administrators can dial in monitoring and really customize events for specific
devices or applications that help ensure you are on top of issues and
stabilizing your environment.
Improvements to My Organization:
ScienceLogic has helped our
organization in numerous ways, these include capacity planning in our network,
virtual environments and applications. Along with the ability to view the
health of applications which have instances located around the globe.
ScienceLogic allows us to test connectivity between locations and structure the
product to fit our needs.
Room for Improvement:
In many different areas of
the product there are terminology inconsistencies, these inconsistencies are
within the product and also within the IT world, these are definite area’s that
need improvement; however with a little use they become second nature.
Use of Solution:
I have been utilizing this product
for about two years, monitoring over 600,000 interfaces within our
infrastructure and we have created over 250 IT services which reflect
application or groups of devices which have relations.
We encountered quite a
few issues with our deployment, my team and I knew nothing about ScienceLogic
and we were also a brand new group to our company so we knew nothing about the
environment we were being asked to monitor. With all of that ScienceLogic staff
were exceptional walking us through all of our questions and concerns and
failures when setting up our Instance.
have had a few issues with Stability, I think the product itself it very stable
and the power it provides administrators can cause instability. Once of the
features we find very beneficial is IT services, which are extremely powerful,
however if you set them up incorrectly you can overwhelm the database.
however our issues were due to not understanding the size of our environment
and the group that originally sized the product was providing bad information.
As we have increased the amount of devices and the range of those devices we
have run in to scaling issues which will most likely cause us to stand up a
brand new instance of ScienceLogic to meet our needs. This is not a solution we
are excited about but it is a solution none the less
level of customer service we have received from all of the ScienceLogic team
has been exceptional. We continue to stay in contact with our Sales executive,
and when we have issues with the product Tech support follows up regularly
after closing out tickets to ensure our issues have not reoccurred and our
customer advocate representative know what is going on with our system when we
call them, they know our history and our roadmap.
Technical Support has always provided a solution and in one instance a Tech support
person stayed on a support call with me and my team over the entire weekend to
help us sort out issues that we ourselves created. Technical support knows the
product very well and they always go the extra mile to ensure success.
multiple event management systems were in use; however due to 4 different monitoring
tools being utilized we were unable to integrate the entire set into one
screen. ScienceLogic had the ability to perform the work of many of these tools
and was able to integrate with the tools it could not replace.
deployment was straightforward, however we had gone through ScienceLogic’s professional
training prior to deployment allowing my team to understand the product prior
to deployment. I believe it would have seemed much more complex without the
training that we had been given.
utilized ScienceLogic deployment team, they walked us through what we needed
setup on our network to allow the product to function and also walked us
through the setup. of each server we deployed. There were complex portions and
easier portions, the Professional Services tech was easily able to perform all
steps of the installation.
am unable to provide numbers; however after deploying ScienceLogic in our
infrastructure and configured IT services around our critical applications we
have experienced a considerable drop in major incidents which impact our
customers. The reduction improves our company’s image and also allows for more
time to be spent enabling resiliency and less time dealing with outages.
Cost and Licensing Advice:
am not able to comment on licensing, we purchase licensees outright and I am
unfamiliar with the other subscription models.
Other Solutions Considered:
was not part of the team which evaluated tools to monitor.
services are an extremely powerful tool that is underutilized and very little
time is spent in any of your training classes going over IT services. We have
been able to collect data and report on data that no other tool I have found
can report on without a massive amount of work. I also believe your staff needs
to be trained to a higher degree on IT services. Monitoring and event
management is simple, you provide customers the ability to relate the data and
aggregate the data collected. During symposiums customers don’t seem to know
the power they have in front of them if they learn the IT services. IF I were
in charge of ScienceLogic I would find a way to promote and Sell IT services.
The use cases are endless.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 30 2016