ScienceLogic Review

Tool for fault and performance monitoring

What is most valuable?

One of the valuable features is rapid dashboards.

How has it helped my organization?

Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their environment.

Our engineers use the tool when engaged on a Systems and Network Architecture project to determine baselines and to monitor changes we make.

Our NOC also uses the tool to provide monitoring services to our client.

What needs improvement?

I would like to see out-of-the-box standard dashboards for common services.

For how long have I used the solution?

We have used this solution for three years.

What was my experience with deployment of the solution?

The deployment was smooth. However, we deployed on our internal systems, then expanded to include external and managed systems.

What do I think about the stability of the solution?

We have had excellent reliability with the product. There are sometimes issues when changes and migrations are done to monitored elements, but we have seen that with every solution that I have deployed.

What do I think about the scalability of the solution?

We have not had any scalability issues. However, we only have a few thousand elements. This is something I will continue to watch as it grows.

How is customer service and technical support?

Customer Service:

Customer Service is fantastic. Their Customer Service has been the best I have encountered. They are willing to work through issues with their product or simply issues that can be tangential to the product itself.

Technical Support:

Overall, technical support has been excellent. When I have run into issues that move past their Tier-2 support, I had the opportunity to work with their directors and their development staff.

Which solutions did we use previously?

We switched because of cost and the overall level of effort it was taking to keep up with managing the solution. This was not a full time job, but simply a part time job for one person. This solution has allowed us to provide support with a fraction of the resources, instead of dedicating a full-time resource.

How was the initial setup?

The initial setup was rather simple. We used Professional Services as well as Technical training resources from ScienceLogic.

What about the implementation team?

The deployment was done remotely by a single individual in few days. Overall, he was very competent.

What was our ROI?

We have had a very solid ROI since we use the product as part of our Managed Services offering. It has allowed us to keep the prices both competitive and profitable.

What's my experience with pricing, setup cost, and licensing?

Decide what you want to monitor and only monitor those items. Absorb other elements as you grow.

Which other solutions did I evaluate?

We migrated from Nimsoft to ScienceLogic, but I have worked with a large number of Enterprise Monitoring platforms in my career. We considered Nagios, SolarWinds, and ManageEngine before deciding on this solution.

What other advice do I have?

I am excited to see the new version, Version 8. But the product has continued to grow and whenever I have had issues, ScienceLogic has stepped up as company. I feel very comfortable recommending them as a solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
2 visitors found this review helpful
1 Comment

Cool review

14 August 17
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