ScienceLogic Review

Tech support always has an answer/solution to my questions


What is most valuable?

Power packs.

How has it helped my organization?

With all the new devices being deployed, it is great to see the vender supporting them as they come out.

What needs improvement?

Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus.

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

Never.

What do I think about the stability of the solution?

Never. It runs at 100% and performs at 100%.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

It is top rated. I have never waited on hold for help.

Technical Support:

It is top rated. They always have a solution or an answer to my questions.

Which solutions did we use previously?

SevOne. EM7 is just more feature rich and stable.

How was the initial setup?

Very easy and straightforward.

What about the implementation team?

In-house.

What was our ROI?

100%.

What's my experience with pricing, setup cost, and licensing?

Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor.

Which other solutions did I evaluate?

SevOne.

What other advice do I have?

If your looking to have an OSS, demo EM7.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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