SCOM Review

A cross-platform data center monitoring system with a valuable reporting feature


What is our primary use case?

We use it mainly for partitioning systems. All the systems' utilization and compute, uptime, and downtime. I also monitor a few applications through it.

What is most valuable?

Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.

What needs improvement?

The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult.

I think certain things, like management packs, should also be built into the solution. They should be built into your installation or deployment so you can decide whether to keep them in the list of products that you want. You can just unpick the ones you don't want and install this with the latest management technologies. Installing the solution and then looking for management technologies and custom solutions, like your HP and the hardware, you have to go through an HPE port file to download that management pack and add it. I think their whole packaging of the software can be made a little bit easier.

For how long have I used the solution?

I have been using SCOM for about three years.

What do I think about the stability of the solution?

SCOM is a stable product. Once you get it off the ground, it's very stable.

How are customer service and technical support?

Technical support is fine. Not that I need it that much, but normally they do help.

How was the initial setup?

The initial setup is straightforward. But configurations and maneuvering around it and getting things to a level you want is very difficult. Installing and deploying it properly takes close to a week. It takes time to take out things that are just unnecessary. It also takes time to customize things according to the environment. You need to read a lot of documentation, even with the management packs. You need to go back to the documentation all the time.

It doesn't take many people to implement this solution. You have to know math and the Microsoft server platform for you to manage it properly.

What's my experience with pricing, setup cost, and licensing?

We have an EA with Microsoft, and it comes as part of the EA.

What other advice do I have?

If new potential users want to monitor a Windows platform or Microsoft Server-related platforms, I would recommend it. But if they want to manage anything else, they have to create a lot of custom things for them to work properly.

On a scale from one to ten, I would give SCOM an eight.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

Latest Version
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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