It would have to be the ability to monitor services, devices, and operations for many devices from a single console leveraging a wide variety of Management Packs available.
Improvements to My Organization:
Ability for support staff to know when there is a problem, identify where the problem is, and figure out what is causing the problem, ideally before the users of the applications encounter the problems.
Room for Improvement:
If it could have SysLog capabilities and if the Microsoft Management Packs were out of the box instead of a separate download.
Use of Solution:
Our current project is still ongoing, its been at least 7 years.
Yes, but only if you decide to integrate ACS with OpsMgr. Then storage could become an issue depending on where the customer believes the security logs must come from.
If you have Microsoft Premier Support, then all is well.
Understand what is critical in your environment first and what needs to be monitored.