SCOM Review

Performance data on Windows VMs is a valuable feature but perfomance management needs to be improved.


Valuable Features

  • Performance data on Windows VMs
  • Ability to have a lot of out of the box management packs with key monitors in place
  • Ease of use

Improvements to My Organization

Ability to know when servers are offline through agent heartbeats.

Room for Improvement

Dashboarding and application performance management.

Use of Solution

Three years.

Deployment Issues

No we did not.

Stability Issues

Yes we did have some, but with Microsoft's assistance (RAS) we were able to gain more insight and improve.

Scalability Issues

No we did not.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

8/10.

Previous Solutions

Used Foglight but it was extremely difficult to learn and pick up as a monitoring solution.

Implementation Team

It was all done in-house.

Pricing, Setup Cost and Licensing

Included as part of MS ELA.

Other Solutions Considered

Yes - Quest Foglight and Nimsoft

Other Advice

If you are a large Microsoft shop then this product excels in monitoring Microsoft services.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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