SCOM Review

Integrating it with our service desk software significantly improved the SLA of our IT services.


Valuable Features

First of all, this product is designed to monitor Microsoft products and does that very well. It covers monitoring SQL, Exchange, SharePoint, Active Directory, and the Operation System (2003-2012 R2 version).

Improvements to My Organization

IT management experienced a big improvement after implementation of this product. We use very tight integration with service desk software. SLA of IT services increased significantly.

Room for Improvement

At this point, only monitoring a network device is not good enough. But in the new version (it is a release candidate now), this function will be improved.

Use of Solution

Our company have been using SCOM since it appeared (more than nine years).

Stability Issues

We have been using this product for a long time, so we had some problems in the past, but it was a long time ago. The product is now very stable, and it has a lot of articles, documentation, internet community, internet resources and so on.

Customer Service and Technical Support

Technical support is very good if you have an agreement with MS.

Previous Solutions

At the beginning of this monitoring system project, we tested a few options. We tried IBM’s monitoring system, but we did not find a good specialist in our country and it is difficult to use a very complex, new product without good support. So we chose SCOM.

Initial Setup

Nowadays, the initial setup is quite simple and straightforward. It is very well-documented. The installation process checks a lot of parameters and provides tips about what we should do.

Implementation Team

We implemented our solution a very long time ago, and have had a few upgrades. Now, I think it is quite easy to implement this product without a vendor team.

ROI

The licensing is simple. The price is very low in comparison with other products with same functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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