SCOM Review

Ticket Automation has taken a considerable load from the NOC. Cross-platform support would make it an enterprise-wide monitoring solution.

Valuable Features

  • Monitoring with No Downtime
  • Integration with System Center Products/OEM/SolarWinds
  • Live Dashboards

Improvements to My Organization

Ticket Automation has taken a considerable load from the NOC.

Custom Tasks allows NOC to perform all basic troubleshooting from the SCOM console itself.

Room for Improvement

I’d like to see cross-platform support that would make SCOM a single enterprise monitoring application.

I’d also like to see support for direct monitoring of Oracle databases, DB2, etc.

Use of Solution

I have been using this solution for seven years.

Deployment Issues

I have not encountered any major deployment, stability or scalability issues.

Customer Service and Technical Support

Technical support is good.

Implementation Team

Implementation was done in-house.

Design well in advance and the planning plays the most vital role. Implementation is simple.

Other Solutions Considered

We evaluated other products, and we chose this product because of its licensing and cost efficiency.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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