SCOM Review

Reliable for network monitoring but it is not an easy product to use


What is our primary use case?

Our primary use case for this solution is to monitor hardware and network devices.

How has it helped my organization?

This solution allows us to standardize all of the reports for monitoring the network. It helps a lot for auditing purposes.

What is most valuable?

The most valuable feature is the extension of the libraries that they have for other solutions, such as monitoring ASP, Office 365 and others.

What needs improvement?

This product is not easy to use.

I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on.

What do I think about the stability of the solution?

It's very good, very stable.

What do I think about the scalability of the solution?

This solution is not too scalable.

How are customer service and technical support?

The technical support is good. We had some problems post-implementation. There are not many people who really know this software, so there are not many experts on the market.

If you previously used a different solution, which one did you use and why did you switch?

We did not use a solution prior to this. 

How was the initial setup?

The initial setup for this solution is complex in terms of the configuration. The standard product is very simple to set up, but if you go for different solutions then it takes a lot of effort to set it up.

What about the implementation team?

We use a full-service Microsoft partner in Brazil. 

What was our ROI?

We have not considered ROI for this solution. The most important part for us is monitoring the environment and also reports for auditing.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are approximately $30 per user, per month.

Which other solutions did I evaluate?

We use a lot of solutions from Microsoft and we consider them to be reliable, so we did not evaluate other solutions.

What other advice do I have?

This product is both stable and reliable, but it is not easy to use and there are not a lot of experts on the market to provide help. You have to do a lot of it by yourself.

I do recommend this product, but I would suggest that somebody who really knows the product is in place before implementation.

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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